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Faqs

Frequently Asked Questions

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What is a Managed Service Provider (MSP)?

An MSP provides ongoing IT support and services, managing and securing your technology infrastructure so you can focus on your business.

What types of businesses benefit from your services?

Our services are tailored for small to medium-sized businesses needing reliable IT support, including network security, monitoring, and troubleshooting.

What is included in your network security services?

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How does 24/7 monitoring work?

We monitor your network around the clock to identify and resolve issues before they impact your operations, ensuring maximum uptime.

Do you provide on-site support, or is it all remote?

We offer both remote and on-site support, depending on your needs. Many issues can be resolved remotely, but we’re available on-site for complex problems.

What happens if I need urgent help outside of business hours?

Our 24/7 helpdesk is always available for critical issues, ensuring you receive timely support whenever you need it.

Can you install and manage our office hardware, like routers and switches?

Yes, we handle installation and management of hardware, including routers, switches, access points, and security cameras.

How does your pricing structure work?

We offer tiered pricing plans that scale with your business, from basic support packages to comprehensive managed services.

Can you help with compliance and data protection?

Absolutely. We provide services that support compliance with data protection laws and industry standards, keeping your data secure.

How can I get started with your services?

Simply contact us for a free consultation, where we’ll discuss your needs and create a tailored IT solution for your business.

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PHONE:

+44 759 412 4833

LOCATION:

3A The Danes, Basingstoke.